Spoontaneous

Support

Last updated: October 25, 2026

Email us at ciao@spoontaneous.app: we usually reply within two working days. If you can, include your iPhone model and app version (at the bottom of Settings).

How do I delete my account?

In the app: Settings → “Delete account and data”. We delete your data from our servers. If you have a subscription, also cancel it in iPhone Settings → your name → Subscriptions.

Can I download my data?

Yes: Settings → “Export my data”. You get a file with your profile, menus, meals, weigh-ins and recipes.

How do I cancel or restore a purchase?

Subscriptions are managed in iPhone Settings → your name → Subscriptions. On a new phone, tap “Restore purchases” on the app’s Premium screen.

A food’s calories look wrong

Send us the food or recipe name: we’ll check the USDA data or label and fix it. For branded products the label is what counts.

Photos don’t recognise my products well

Shoot in good light, close up, with labels visible. For packaged products the barcode is the most accurate option.

How do I invite my partner?

Settings → Shared household → “Invite someone”: the other person opens their app, goes to Shared household and enters the code. You get one menu, with portions for each of you.